Admin Home Care Specialist

Join Compassionate Care Solutions, a leading provider of premium home care services in Jakarta, as an Admin Home Care Specialist. In this pivotal role, you will ensure seamless administrative operations, enabling our team to deliver exceptional care to clients in need. At Compassionate Care Solutions, we are committed to enhancing the quality of life for our clients through compassionate and professional home care services. Our team is dedicated to providing personalized care plans tailored to each client's unique needs, ensuring they receive the highest standard of care in the comfort of their own homes.

As an Admin Home Care Specialist, you will be at the heart of our operations, managing schedules, coordinating with healthcare providers, and ensuring all administrative tasks run smoothly. You will work closely with our care team to ensure that every client receives the attention and support they deserve. This role offers a unique opportunity to make a meaningful impact on the lives of our clients while growing your career in the dynamic field of home care administration.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain client records, including personal information, medical history, and care plans using our in-house CRM system.
• Coordinate and schedule appointments with healthcare providers, ensuring timely and efficient care delivery.
• Process insurance claims and manage billing, ensuring accurate and timely payments.
• Handle client inquiries and complaints, providing excellent customer service and resolving issues promptly.
• Maintain and update administrative documents, including contracts, agreements, and reports.
• Assist in the onboarding and training of new care team members.
• Monitor and report on administrative performance metrics to identify areas for improvement.
• Collaborate with the care team to ensure seamless communication and coordination of care services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Minimum of 3 years of experience in administrative roles within the healthcare or home care industry.
• Proficient in using Microsoft Office Suite, including Excel and Word.
• Experience with CRM systems, particularly those used in the healthcare industry.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in healthcare administration or a related field is a plus.

🛠️ Keahlian

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